Delivery & Returns
Delivery charges are calculated at the checkout. If you require an express shipping service this incurs a fee of €49.
For all deliveries we will confirm a guideline in your confirmation email. Please note this is subject to change & we will alert you on any changes as soon as reasonably possible.
We will contact you 5 days before your estimated delivery date via email. We will then confirm within 2 working days of your order & allocate a 4 hour delivery slot. Prior to the delivery, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff. All fragile items which could be damaged during the delivery, such as lights, vases, pictures etc, should be moved.
If our delivery staff reasonable considers that delivery to the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record the concern on the delivery document. You may accept delivery in spite of such concern but we will not be liable for any damage caused to the goods or your property as a consequence of us attempting delivery on your instructions.
Delivery staff are not permitted to and shall not: remove doors, windows, doorframes etc in order to complete the delivery (if these measures are required they must be undertaken before delivery takes place; we will not carry any specialised lifting equipment); unpack or construct delivered items or remove any packaging; or remove their footwear whilst making deliveries (if you are concerned about possible damage to carpets or laminate flooring, you should ensure that the adequate protective sheets are provided to cover the floors in advance.)
We aim to deliver all orders within 30 days, however delays are occasionally inevitable & out of our control. Estimated delivery times are specified when we contact you after receiving your order. Please allow this lead time on all orders placed before contacting.
If you are not completely satisfied with your order, you can return your items for a full refund. Simply return your item(s) within 14 days of purchase, beginning from the day after you receive your goods. Goods must be in perfect, resellable condition & packaging must remain as new.
For unwanted purchase orders, all we ask is you pay the cost of return. Each change of mind purchase or unwanted purchase incur a charge of €150. We will withhold reimbursement until we have received goods & deem them fit for resale. This may take a couple of days.
For all tailored or custom made purchases, you can cancel the order within 24 hours of the time the order was made and receive a full refund. After 24 hours and up to 14 days after receipt, we will give a 70 percent refund if you choose to cancel. Rabbettes Furniture Tailored good(s) usually go into production 24 hours after the order is placed.
You are unable to return your mattress if the plastic wrappings have been removed.
Unless there is a structural defect or fault in the product delivered to you, we do not accept returns of any products notified to us later than fourteen days after delivery.
These terms do not affect your statutory rights as a consumer. Click here For full terms & conditions.